It’s the little things
Joseph on Dec 4th 2008
I can’t find the quote right now but I remember a Charles Bukowski story, I may have mentioned it here before, but it’s the little things that drive people crazy, make them mad beyond the scope of the little thing. There’s no reason your broken shoelace drives you crazy but it does. Listen to people [...]
The difference between helping and hating your customer
Joseph on Dec 3rd 2008
One thing I am extremely passionate about, are sites that include a crucial process, like joining membership or soliciting feedback or making a purchase, that think about what I might feel about their process. I can’t stand form fields with conditions (i.e.: username requires special characters) that I’m not told about until the form fails, [...]
